LaLuna Goodness Refund Policy
Thank you for shopping with LaLuna Goodness. We’re committed to your satisfaction and stand behind the quality of our products. If you’re not completely happy with your purchase, please review our refund and exchange policy below.

Refunds and Exchanges — 30-Day Policy
We accept returns and exchanges within 30 days of your purchase date. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.

Eligibility Criteria
To be eligible for a refund or exchange:
- The item must be burned less than 25%
- It must be returned in its original packaging
- A receipt or proof of purchase is required
- Sale items are not eligible for refunds

Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same one, please email us at:
hello@laluna.ie

Partial Refunds (if applicable)
Partial refunds may be granted for:
- Items not in original condition, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery

Refund Process
Once we receive and inspect your return, we’ll notify you by email regarding the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds
If you haven’t received your refund:
1. Re-check your bank account or payment method.
2. Contact your credit card company—it may take time before the refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us at:
hello@laluna.ie
087 1378155

Shipping
- You are responsible for paying return shipping costs.
- Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
- Shipping time for exchanged products may vary depending on your location.
- We cannot guarantee receipt of your returned item—consider using a trackable shipping service.